FAQ
Frequently asked questions about the platform
How does the fidelity check work?
Representative frames from every generated video are compared with the original listing photo. Results below the safety threshold are held for review instead of being silently published.
What happens when a generation fails the check?
The video cannot move into the normal ready-to-publish flow, the generation credit is refunded, and your team can review the recorded fidelity evidence.
Is AI disclosure included on every plan?
Yes. Visible disclosure, source pairing, and fidelity checks are included on Starter, Professional, and Brokerage plans.
What does the California default do?
California organizations default AI disclosure on for every generation. Listing state is checked again at generation time, and the disclosure decision is recorded with the output.
Which social formats can I export?
ListingVideoPro provides presets for Instagram Reels at 9:16, Instagram feed at 1:1, and Facebook video at 16:9.
Can my brokerage use one workspace?
Yes. Organization-scoped workspaces keep Brand Kit settings, team access, listing videos, credits, and compliance evidence together.